Return Policy

Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return guidelines below.

1. 30-Day Return Period
   Customers have 30 days from the date of delivery to request a return. Requests submitted after this period will not be accepted.

2. Condition Requirements
   To qualify for a return, the item must:

• Be unused, undamaged, and in its original packaging

• Include all accessories, components, and documentation

Items that are damaged, altered, or show signs of use will not be accepted.

3. Photo Submission Requirement
   Before returning any item, customers must provide clear photographs of the item and its packaging and receive written return authorization.
   Items returned without prior authorization may be refused or returned at the customer’s expense.

4. Refund Method & Processing
   Once the returned item is received and inspected, approved refunds will be issued to the original method of payment or as store credit where allowed.
   Refunds typically take 3–7 business days to process once approved.

5. Return Shipping Responsibility
   Unless the return is due to our error, customers are responsible for return shipping.
   Customers must use a trackable shipping service. We are not responsible for packages lost in transit.

6. Damaged or Defective Items
   If an item arrives damaged or defective, customers must notify us within 48 hours of delivery and provide photos.
   We will review the claim and offer a replacement or refund when appropriate.

7. Contact Information
   For questions regarding returns or your order, please contact us at: Ornamentifyp@gmail.com